In our online shop we offer you a selection of our underwear for ordering, in our 28 lingerie stores you can expect a wide range of products. Visit your local store and you may find what you are looking for.

For our Comazo underwear, we use the standardised ready-to-wear and underwear sizes of the German market. Our design teams use the latest size and body measurement tables from the internationally recognised Hohenstein Institute as a basis.

With our 14-day newsletter you will not miss any news and promotions. We inform you free of charge about new products, trends, competitions and current offers. We send out additional newsletters for special highlights. The newsletter can be cancelled at any time. Your trust is our highest priority - your data will of course not be passed on to third parties. 

Bras are very delicate items of underwear, usually made of the finest and most sensitive materials. They are subjected to a lot of stress in the washing machine. We therefore recommend using a laundry bag and the hand wash programme for machine washing or washing them gently by hand.

Of course, you can return any item purchased from the Comazo online shop free of charge within 14 days anywhere in Germany. However, please make sure that the original labels remain on the product. In addition, for hygienic reasons, we ask you to wear your own underwear when trying on the garments and to avoid soiling the garments when trying them on. 1.

For a quick processing of your return within Germany, please fill out the return note in your package. Please also state the reasons for your return so that we can further improve our service for you. 2.

Place the return note in the parcel together with the items you wish to return. Seal the package properly. 3.

Stick the enclosed returns label on the outside of the parcel so that it is clearly visible. Within Germany, you can hand in the parcel with the enclosed returns label at a DHL post office or a parcel shop. You can find the nearest acceptance point at www.dhl.de/paketshops.

Please hand in your return from Austria, the Netherlands, Belgium or Luxembourg to a shipping service provider of your choice and send the return at your own expense to the following address:

Comazo GmbH & Co. KG Herstellerverkauf, Am Rothbachl 1, 83059 Kolbermoor Deutschland.

What do I have to do if I want to exchange an item?

The item you wish to exchange must be ordered again. Unfortunately, a direct exchange or offsetting with a replacement item is technically not possible. Please return the item that does not fit or you do not like as described above.

How long does it take to get my money back if I return an item?

For payments processed through Paypal, once your return has been approved by us, you will receive a notification from Paypal that your Paypal account has been credited.

For credit card payments, the credit will be credited to the credit card used for the payment. Please note that depending on the credit card company, it may take up to 2 weeks for the credit to be credited to your account. If you have paid in advance, we will arrange the chargeback as soon as possible after processing the return.

Read more information in the right of withdrawal.

My return slip is not in the package, what now?

Oops, then we must have made a mistake with your parcel, but we can solve that too. You can create a new slip yourself here: www.dhl.retourelabel-deutschland.de.

Our dear neighbours from Austria, the Netherlands, Belgium or Luxembourg please send the parcel back to us at your own expense. Address: Comazo GmbH & Co. KG Herstellerverkauf, Am Rothbachl 1, 83059 Kolbermoor Deutschland.

Do you have any questions? Please do not hesitate to call us. We look forward to your calls! Our telephone number is: 074327019168. We are available from Monday to Friday from 8:00-18:00.

Or you can send us an e-mail. Our e-mail address is: ecomazo(at)comazo.de.

I have not received my order, but according to the delivery status this should be the case. What to do?