Shipping & Delivery

How much does shipping cost?

We offer free shipping within Germany, with no minimum order value.

For deliveries to Austria and all other EU countries, we charge €9.95 per order for shipping.

The shipping costs for your order will be displayed during checkout.

How long does delivery take?

Delivery usually takes 2–5 working days, depending on the availability of the items ordered. Please also check the delivery time shown on the relevant product page.

If you pay in advance by bank transfer, we will prepare your order for dispatch once your payment has been recorded in our system.

DHL will send you delivery and tracking information directly by email.

Which countries does Comazo deliver to?

We deliver within Germany, to Austria and to all other EU countries.

For deliveries to Switzerland, you can use the service provided by MeinEinkauf.ch (website in German). Please visit the provider’s website for information on how the service works, its fees and requirements.

Which carrier will deliver my order?

We ship your order with DHL. DHL will email you directly with delivery information and a tracking link.

Can I have my order delivered to a DHL Packstation?

Yes, you can have your order delivered to a DHL Packstation parcel locker. You will need a DHL customer account with the Packstation service activated and the Post & DHL app.

During checkout, select “DHL Packstation” and click “Select a different address”. When adding the delivery address, select “DHL Packstation” again and complete the fields as follows:

Then click “Save address” and check that the Packstation has been selected as your delivery address.

Important: Enter the postcode and town or city of the Packstation, not your home address. You can find your personal Postnummer in your DHL customer account or in the Post & DHL app.

DHL will notify you once your parcel is ready for collection. You will find the collection details in the Post & DHL app.

Please note: The “Pay later” payment method is not available for deliveries to a DHL Packstation. Please select another available payment method.

For more information on using a Packstation and collecting your parcel, visit the DHL Packstation website.

How can I track my parcel?

DHL will send you an email with a tracking link. Use this link to view the current status of your parcel and its estimated delivery date.

If you cannot find the notification, please also check your spam folder. If you have any questions about your shipment, email us at [email protected] and include your order number.

What happens if I am not at home when my parcel is delivered?

If you are not at home when DHL attempts delivery, the tracking information or a notification from DHL will tell you where your parcel has been left and how to collect it.

If your parcel is ready for collection at a postal outlet or Packstation, please collect it within the timeframe specified by DHL.

You can also use the tracking link to check which options are available to adjust your delivery.

My parcel has not arrived. What should I do?

First, please check the current status using the tracking link in the email from DHL.

Is your parcel shown as delivered even though you have not received it? Please check whether DHL has listed a neighbour as the recipient or a designated safe place as the delivery location.

If you still cannot find your parcel or the tracking status has not changed for several working days, email us at [email protected]. Please include your order number and briefly describe the issue.

We will look into the whereabouts of your parcel and contact DHL if necessary.

My parcel is damaged. What should I do?

Please check that all the items you ordered are present and undamaged. If you notice any damage when the parcel is handed over, please point it out to the DHL delivery driver straight away, if possible.

If any items are damaged or missing, please email us at [email protected]. Include your order number and, if possible, attach photos of the packaging and the affected items.

Please keep the parcel, including all packaging materials and contents, until we have agreed on the next steps with you.

An item is missing or I have received the wrong item. What should I do?

Please email us at [email protected] and include your order number. Let us know which item is missing or which item you received instead.

If you have received the wrong item, photos of the item and its label showing the product number will help us resolve the mix-up.